Help and contacts
How can we help you?
Here are the most frequent questions. If you do not find the answer, write to us.
Frequently asked questions
For those who remember
How do I find a person?
Use the magnifying glass at the top of every page and type the name: you go straight to their page. You can also browse all commemorations by name and place.
How do I leave a tribute?
Open the page of the person and write your message under "Tributes". Today you need an account; soon a name and an email will be enough.
I found a mistake on a page.
Write to us with the link of the page and what needs to be corrected: we will contact the family or the agency that created it.
For families
How do I create a page?
Register for free, then choose "Create a page": a name, the dates and a photo are enough to start.
Does it cost anything?
The page is free. Forever (39 €, once) and the ceramic QR plaque (89 €) will be available soon.
How do I print the QR code?
In your personal area every page has its QR code to download: you can print it on the memorial card or have it engraved.
For funeral agencies
How do I register my agency?
Fill in the agency registration with the Enyty code. If you do not have it, write to us and we will send it to you.
How much does it cost?
The Base access is free. The prices of the Partner access and of the plaques are on the page for agencies.
Account
I forgot the password.
Use "Forgot password" on the login page: you will receive an email to choose a new one.
The confirmation email did not arrive.
Check the spam folder. From the confirmation page you can ask for a new link.
Did not find the answer?
Write to us: tell us what you need and, if it concerns a page, add its link.
